Here at Mined, customer satisfaction is our main priority. If for any reason you are dissatisfied with the product/s you have received, we will happily issue a refund (for the value of the product purchased) or an exchange for the returned items within 30 days of delivery.
All returns and exchanges must be accompanied by its original packaging and unaltered, unworn and in a re-sellable condition to qualify for a refund.
Item's received after 30 days will not be accepted for return or exchange. Refunds on item/s returned after the 30 day window will not be honoured.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com.
As we currently do not provide free returns, if your return is accepted you will be responsible for the return postage on your return/s. We require that you purchase a tracked service for you return in the event that your return gets lost in transit.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.